Shipping & Returns

Shipping Policy

Shipping Rates & Times

Shipping costs are determined by United Postal Service rates and are calculated at the time of purchase based on the delivery ZIP code. All shipping fees will be displayed at checkout for your review before completing your order.

Domestic orders typically arrive within [5-7 business days].
International shipping times vary by location and may take [7-21 business days].

Order Tracking
Once your order has shipped, you’ll receive a confirmation email with a tracking number so you can monitor your shipment.

Lost or Delayed Packages
We are not responsible for delays caused by the carrier or customs for international shipments. If your package is lost or significantly delayed, please contact us, and we will do our best to assist.

Return & Exchange Policy

Eligibility for Returns
We accept returns of unused, unopened, and undamaged items within [14-30 days] of delivery. Proof of purchase is required.

Items must be in their original condition and packaging.
Return shipping costs are the responsibility of the customer unless the item was defective or damaged upon arrival.

Non-Returnable Items
Custom-made products, clearance items, and digital downloads are non-refundable.

Damaged or Defective Items
If your item arrives damaged or defective, please contact us within [7 days] of delivery. Include photos of the damaged product and packaging so we can arrange a replacement or refund.

Refunds
Refunds will be processed within [3-5 business days] of receiving your return. Depending on your bank, it may take additional time for the funds to appear in your account.

How to Start a Return
To initiate a return, email us at primitivecrowshoppe@gmail.com with your order number and reason for return. We will provide instructions for the next steps.